THE RCR APP IS HERE…

Exciting news! The much anticipated RCR app is here and available for download from the app stores.

 Thank you all for being so patient while we've been working hard behind the scenes.

We can't wait for you to enjoy the RCR app experience.

Get it on Google Play

Download on the App Store

One Minute “How To” Videos

Get the most out of your app

How to listen via the RCR App

 

How to share RCR replays

 

Troubleshooting

  • Check you are using a supported version of Android or iOS currently

    • Android 12,13,14
    • iOS 15,16,17+

  • Refresh the app

    • Go to settings cog in top right hand corner
    • Tap on the version number, wait a few seconds
    • Make sure you are on the latest version by going to settings cog and then tapping on the version number

  • Close the app and restart your phone then reopen the app

  • Clear the cache and make sure settings are enabled on Android

    • On android tap and hold the app icon>>site settings
    • Make sure all settings are enabled including sound, images, javascript and cookies
    • Tap clear & reset (note this will delete your downloaded replays)
    • Close and reopen app

  • If none of the above work then you may need to uninstall and reinstall the app (note this will delete your downloaded replays)

  • On your phone browser, navigate to app.realitycheck.radio
    Take the same action you take using the app normally on your phone.  Do you experience the same issues?

Further Steps

  • File a bug report:

    • Send an email to [email protected] with all diagnostic info
      • App version
      • Phone make and model
      • Phone operating system version
      • Detailed explanation of the problem
      • When did it start happening
      • Your IP address https://www.whatismyip.com/
      • Screenshots if possible
      • Attach the logs in the report:
        • Go to settings cog in top right hand corner
        • Copy the logs by tapping the icon next to the “Log” text